Overview

AirDroid Remote Support is a powerful enterprise‑grade tool offering real-time remote support and control for Android, iOS, and Windows devices. It combines seamless screen sharing, secure voice and text communication, file transfer, AR‑based visual guidance, and unattended access to help IT teams and customer service staff resolve issues quickly and efficiently.

Features and Capabilities

• **Real‑Time Fast Support: **Enables live screen sharing and direct interaction, ideal for IT help desks, customer service teams, and remote learning scenarios.
• **Remote Control & Lightweight Management: **Supporters can take direct control over Windows or Android devices (with permission via an add‑on), manage device groups, assign roles, and monitor usage all from a unified dashboard.
• **Unattended Access & Black Screen Mode: **Configure devices for unattended sessions, using “black screen mode” to hide remote activity from onsite users while displaying maintenance hints for privacy and security.
• **Communication Suite & File Transfer: **Integrated voice calling, text messaging, and in‑session file transfer allow efficient collaboration between support agents and users.
• **Tutorial Gestures & AR Camera with 3D Markers: **Support agents can guide users with on‑screen gesture cues or use augmented‑reality camera to annotate real‑world objects for hands‑on assistance.
• **Security & Session Controls: **Connection secured via dynamic 9‑digit codes, end‑to‑end encryption, two‑factor authentication, and optional screen sharing pause or session termination features.
• **Usage Dashboard & Log Analytics: **Admins can monitor performance metrics such as session duration, device type, and connection status via comprehensive logs and dashboards.