Remote Control

AppTec Remote Control enables IT administrators and support teams to remotely access and troubleshoot mobile devices in real time. Integrated with TeamViewer, it allows direct remote maintenance of Android devices managed via AppTec’s Enterprise Mobile Manager. This solution is ideal for environments where mobile devices are used for critical tasks and downtime must be minimized.

Features

• TeamViewer Integration: Seamless connection to remote devices using TeamViewer.
• Direct Access: IT support can instantly access malfunctioning devices to diagnose and resolve issues.
• Link-Based Connection: Remote sessions are initiated via a secure link generated by the Remote Control app.
• Pre-Deployment Setup: Devices can be pre-equipped with TeamViewer for immediate support readiness.

Capabilities

• Real-Time Troubleshooting: Enables fast resolution of app crashes, login failures, and device malfunctions.
• Remote Maintenance: Ideal for devices used in retail, hospitality, logistics, and other field operations.
• Service-Level Licensing: Flexible licensing based on desired support scope.
• Third-Party App Support: Utilizes TeamViewer as a trusted remote access tool.

Benefits

• Minimized Downtime: Reduces time lost due to device issues by enabling immediate remote intervention.
• Operational Continuity: Keeps critical mobile workflows running smoothly.
• Cost Efficiency: Eliminates the need for on-site support in many cases.
• User Convenience: No need for users to describe issues or follow complex instructions.