Overview

Idox Regulatory Services is a comprehensive cloud-based suite of secure and agile case management software designed specifically for UK local government. It enables councils and public sector organisations to digitise, automate, and optimise a wide range of regulatory operations, including planning, building control, environmental health, licensing, trading standards, housing, and anti-social behaviour management. By drawing on more than 30 years of domain expertise, the platform ensures compliance with complex legislation while improving efficiency, transparency, and citizen engagement. With integrated mobile functionality, scalable architecture, and intuitive portals, it empowers authorities to modernise their service delivery, reduce costs, and provide accessible, user-friendly digital services to citizens and businesses alike.

Features and Capabilities

• Built Environment: Provides complete coverage for planning, building control, land charges, estates management, and street naming/numbering. Streamlines workflows across departments and ensures consistency in case handling.
• Public Protection: Supports key regulatory areas such as licensing, environmental health, trading standards, housing, and anti-social behaviour. Enables efficient, compliant case management with faster resolution times.
• Mobile and Cloud Native: Fully cloud-based, enabling officers to work anytime, anywhere. Mobile functionality allows online and offline access in the field, ensuring continuity of service.
• Lower Total Cost of Ownership: Removes the need for expensive on-premise infrastructure. The solution is fully hosted, supported, and maintained, helping organisations reduce IT costs and resource demands.
• Regulatory Compliance: Designed to meet complex and evolving legislative requirements. Regular updates ensure ongoing compliance and alignment with national standards.
• Scalable & Integrated: Supports both single and multi-authority implementations. Offers seamless integration with third-party systems through APIs, ensuring interoperability across government IT landscapes.
• Automation & Configurable Workflows: Automates repetitive tasks and allows workflows to be customised to reflect local processes. This flexibility reduces manual effort and increases efficiency.
• Citizen Experience: Provides intuitive online portals where citizens can submit applications, pay fees, upload documents, and track progress 24/7. Enhances accessibility and improves overall satisfaction with public services.
• Analytics & Reporting: Delivers advanced reporting tools and dashboards for performance monitoring, transparency, and statutory reporting. Helps organisations make data-driven decisions and demonstrate accountability.
• Electronic Document & Records Management (EDRMS): Integrated web-based document and records system that supports secure storage, intelligent redaction, audit trails, and indexing. Ensures compliance with information governance and simplifies document retrieval.