Azara DRVS Referral Management improves referral completions and patient safety by tracking referrals through the care continuum, providing visibility into referral patterns, and enabling practices to close the referral loop efficiently.

Key Features

Referral Tracking & Monitoring Comprehensive visibility into all referral activities

• Identify open referrals and referrals by specialist type
• Track referral status (completed, canceled, deleted, or open)
• Monitor days open for each referral to prioritize follow-up
• View STAT and urgent referral closure rates
• Track performance based on referral type, priority, or referred-to location

Workflow Integration Seamless access to referral data across care teams

• Access referral information directly within the EHR through the DRVS EHR Plug-in using SMART on FHIR APIs
• Surface open referrals on the Patient Visit Planning (PVP) report for point-of-care engagement
• Display referral details including type, location, and scheduled appointment dates
• Support for referrals to community-based organizations through integrations with findhelp and Unite Us

Analytics & Reporting Actionable dashboards and detailed reporting capabilities

• Referral Management Dashboard showing percentage of open, completed, canceled, and deleted referrals
• All Referrals report with comprehensive data on referral type, recipient, appointment scheduling dates, and specialist wait times
• Registry Reports to track specific patient populations by chronic disease, age/gender, or advanced filters
• Multi-level drill-down capability from network level to patient detail

Specialist Behavior Insights Understanding of referral patterns and provider networks

• Recognize provider referral patterns and specialist behavior
• Identify specialists with lengthy wait times
• Understand practice workload distribution across specialists
• Assess supply (provider capacity) versus demand (patient needs)

Benefits

Improved Patient Safety & Care Completion Enhanced coordination and follow-up on referrals

• Ensures patients complete recommended referrals
• Closes the referral loop by tracking completion and results
• Enables care teams to understand patient barriers to care and follow up on outstanding referrals
• Reduces liability by ensuring sign-off on all referrals

Operational Efficiency Optimized resource allocation and workflow management

• Prioritizes referral coordinator workload by urgency and need
• Identifies workflow inefficiencies and resource limitations
• Reduces time spent navigating multiple systems through EHR integration
• Enables practices to build more intentional and sustainable referral networks

Quality & Compliance Meets regulatory requirements and supports quality initiatives

• Helps achieve Patient-Centered Medical Home (PCMH) recognition requirements
• Supports HRSA UDS measure for closing the referral loop
• Provides data to drive quality improvement initiatives
• Enables assessment of referral effectiveness across care teams and locations

Provider Communication Enhanced collaboration between care settings

• Improves communication between hospital-based and office-based physicians
• Provides visibility into specialist availability and capacity
• Supports informed conversations about referral network optimization