ReConnect

CarNow ReConnect is an advanced CRM add-on designed to automate and personalize lead follow-up for automotive dealerships. It blends AI-driven messaging, automated campaigns, and live human engagement to ensure no lead is left behind. ReConnect integrates seamlessly with dealership CRMs, enabling teams to re-engage prospects efficiently, schedule appointments faster, and convert more leads into sales.

Features

• Automated Campaigns: Nurture leads based on interest in new, used, or trade-in vehicles.
• Lead Filtering: Easily distinguish between new and read messages, campaign types, and responses.
• Appointment Management: AI-assisted SMS scheduling and quick appointment setup or cancellation.
• Email Campaigns: Use VOI (Vehicle of Interest) and trade merge fields for personalized outreach.
• SMS Campaigns: Build, modify, and deploy SMS configurations directly within the platform.
• Live Chat Integration: Engage leads in real time with human support when needed.
• Detailed Customer Profiles: Access full conversation history and lead data for informed engagement.

Capabilities

• CRM Integration: Works with existing dealership CRM systems for seamless workflow.
• AI-Powered Engagement: Conversational AI handles initial responses and escalates complex queries to staff.
• Customizable Messaging: Tailor outreach by lead type and campaign goals.
• Real-Time Escalation: Transfers active conversations to dealership staff when human input is required.
• Campaign Flexibility: Configure outreach timing and cadence based on dealership strategy.
• User-Friendly Interface: Simplifies lead tracking and communication management.

Benefits

• Higher Lead Conversion: Automated, personalized follow-up increases engagement and appointment rates.
• Reduced Manual Workload: AI and automation free up staff for high-value interactions.
• Improved Customer Experience: Timely, relevant messaging builds trust and keeps leads warm.
• Faster Appointment Scheduling: AI-assisted SMS tools streamline booking processes.
• Stronger Sales Pipeline: ReConnect ensures consistent follow-up, maximizing lead potential.
• Scalable Solution: Easily deployable across multiple dealership locations and teams.