Streamline recalls management with an automated system

Automated notifications to manage the creation, publication, and completion of recalls

Recalls are inevitable in the manufacturing industry, but they can also be costly and time-consuming. Tavant’s meticulously engineered recalls module seamlessly integrates into your Service Lifecycle Management system. Leveraging AI/ML and analytics, our soultion enables you to identify potential recall risks, notify customers and dealers, track and monitor recall progress, and analyze recall performance.  With its highly intuitive interface, administrators can effortlessly generate and release recall notices. Our automated notification reminders ensure prompt communication, driving higher completion rates. Enhancing customer satisfaction and showcasing your commitment to exceptional quality, our streamlined module safeguards your brand’s reputation.

Features

End-to-end recall administration

Effortlessly configure recalls and enforce field measures by setting start and stop dates. Quickly add units using filters to search for specific products.

Pre-defined recall categories

Our recall categories come pre-built with rules that determine varying levels of awareness for other users. These rules even include provisions to halt warranty claims until safety campaigns are successfully completed.

Recall claim creation

To effectively track the completion of recalls on each unit, our system captures recall claims. Templated claims are automatically generated for each recall, streamlining the submission process by auto-filling the necessary information for faster claim submission.

Compliance tracking

Effortlessly track recalls through our robust reporting features, allowing analysts to swiftly identify any incomplete recalls and associated costs.

Pause and cancel recalls

With our solution in place, administrators have the power to conveniently pause recalls, resuming them when parts become available, or even cancel them altogether if a new resolution is being planned.

Real-time notification and reminders

Ensure awareness of a unit with active recall by utilizing a variety of notification methods, including banners, red flags, and emails. These different types of notifications serve to effectively communicate the presence of a recall, keeping users well-informed.

Benefits

Pre-configured categories

Predefined rules and user awareness levels, including provisions to prioritize safety recalls before processing warranty claims

Customizable systems

Effortlessly configure recalls and field measures by setting start and stop dates and applying filters to search for specific products

Efficient tracking

Efficiently track recalls through comprehensive reporting features to swiftly identify incomplete recalls and associated costs with ease