The Reassigned Numbers Database (RND) by TCN is a compliance-focused solution that enables contact centers to verify whether a phone number has been reassigned to a new user. Managed by the FCC, the RND helps organizations avoid contacting individuals who did not provide prior consent, thereby reducing the risk of TCPA violations. Integrated with TCN’s platform, it offers secure access to millions of disconnected numbers and supports real-time consent management.

Features

• FCC-Managed Database Access: Securely query the official Reassigned Numbers Database for U.S. cell and toll-free numbers.
• Unlimited Access: Gain unrestricted access to millions of disconnected numbers.
• Consent Management Integration: Streamline how you manage consumer expectations and consent.
• Real-Time Disconnect Date Policies: Implement flexible compliance rules based on “just in time” disconnect data.
• Clear Query Outcomes: Receive straightforward results—Yes, No, or No Data—indicating reassignment status.
• Cell Phone Scrubbing: Pair with TCN’s cell phone scrub tool to update lists and minimize TCPA risk.
• List Management Services Compatibility: Integrate with TCN’s LMS to enrich contact data and automate compliance workflows.
• Instant Insight: Easily interpret query results and determine next steps.

Benefits

• TCPA Compliance Assurance: Prevent calls or texts to reassigned numbers and reduce legal exposure.
• Improved Customer Experience: Avoid contacting individuals who didn’t opt in, preserving trust.
• Operational Efficiency: Automate scrubbing and consent validation processes.
• Data Accuracy: Keep contact lists current and relevant with verified number status.
• Scalable Integration: Works seamlessly with other TCN compliance tools and services.
• Reduced Risk of Fines: Minimize potential violations with proactive number verification.
• Simplified Workflow: Clear outputs and integration with existing systems make compliance easy to manage.