Real-time, data-driven AI analytics for enterprises

Derive valuable customer insights from essential conversational AI metrics such as deflection rate, goal completion rate (GCR), CSAT, first response time (FRT) and more with our Customer service platform.

Features

• **Actionable conversational insights: **Improve your customer satisfaction and engagement with 20+ real-time actionable insights. Enable enterprises with impactful decision-making from customer conversations and chatbot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.
• **User journey visualization: **Create a seamless user experience by understanding user intentions and improving the overall conversation flow. Deep dive into crucial customer analytics – what journeys users are taking, where and why are users dropping off, etc., and analyze conversations based on the best and worst-performing journeys.
• **Goal-based tracking: **Design outcome-oriented goals tailored to specific business purposes such as order tracking, lead collection, hotel booking, etc. Enterprises can utilize funnels to track user progress through defined steps, improve performance, and boost engagement.
• **Data explorer: **Building custom analytics is incredibly easy with Data explorer, a business intelligence tool within Yellow.ai Customer service platform. With over 10 prebuilt datasets and custom tables, visualize data on a shareable dashboard through simple, consumable, and beautiful graphical widgets.