Long description: RCS Business Messaging allows businesses to create engaging, interactive experiences within the SMS inbox. It leverages rich media such as pictures, audio, and video, along with guided responses through action buttons, to deliver an app-like experience without requiring users to download anything. This approach helps businesses stand out by creating verified, branded conversations that build trust and increase response rates. With RCS, businesses can send dynamic content, including suggested replies and CTAs, making it easier for customers to interact. The platform ensures that only verified companies can send messages, enhancing trust and security. Real-time feedback, including delivery and read receipts, provides valuable insights into customer behavior. For devices or networks that do not support RCS, messages can fall back to a web experience delivered via SMS, ensuring broad reach. The omnichannel Conversation API allows for personalized user experiences by storing customer chat history and analytics, enabling automated, relevant replies. Engaging alerts, such as carousels with images and programmable responses, can be used for various purposes, including abandoned cart reminders and promotional activities. Sinch's RCS Business Messaging helps businesses build meaningful connections with their customers by enriching their communication strategies.

Features:

• Engage effortlessly: Verified, branded conversations build trust. Get ready to enjoy response rates you never thought possible!
• Delight with rich media: Get expressive! Use pictures, audio, video, and action buttons to create an unmatched customer experience.
• Act like an app: Send engaging, interactive messages straight to customer SMS inboxes – no downloads required.

Dynamic content Take the guesswork out of engagement! Give customers suggested replies and CTAs via response buttons that’ll make their lives, and yours, so much easier. Registered senders only Only verified companies can use business RCS messaging, which means trust is built in from the get-go. And that makes it even easier to start a conversation. Real-time feedback Get closer to customers and learn more about their behavior with real-time delivery, read receipts, and activity notifications. Web/SMS fallback Worried that some phones or networks might not support RCS? No problem! We’ll turn your message into a web experience that can be sent via SMS to make sure it still gets delivered. Personalized user experience Store customer chat history and analytics with our omnichannel Conversation API to automate personalized, relevant replies. Engaging alerts Exciting carousels with images and programmable responses bring abandoned cart reminders to life and makes your promotional activities rise above the noise.