CAQ.Net RCA Software is a quality management tool designed to uncover the root causes of problems using established methods like the 5-Why technique and Ishikawa (fishbone) diagrams. It helps organizations systematically analyze complex issues by breaking down contributing factors and revealing hidden interdependencies. The software provides dedicated assistants for these methods, enabling users to trace problems step-by-step until the fundamental cause is identified. CAQ.Net integrates these tools within a broader quality management system, facilitating continuous improvement and proactive failure prevention across industries.

Key Features

5-Why Method Assistant A structured questioning technique to drill down to root causes by repeatedly asking "Why?"

• Guides users through iterative questioning
• Helps identify actionable preventive measures
• Example use: uncovering maintenance plan issues causing machine failures

Ishikawa Diagram (Fishbone Diagram) Visualizes all potential causes and their relationships in a clear, structured format

• Categorizes primary causes (e.g., 6 Ms: Machine, Method, Material, Man Power, Measurement, Milieu)
• Allows addition of any number or type of primary causes
• Reveals hidden connections between causes and effects

Comprehensive RCA Support Supports various cause-and-effect research methods beyond 5-Why and Ishikawa

• Integrated with Complaint Management System REM.Net and Risk Management Software Risk.Net
• Enables thorough problem analysis and idle potential identification for improvement

Benefits

Systematic Problem Solving Enables detailed and methodical identification of root causes to prevent recurrence

• Avoids superficial fixes by addressing underlying issues
• Supports continuous quality improvement initiatives

Improved Quality Management Integrates root cause analysis into overall quality assurance processes

• Facilitates proactive failure prevention
• Enhances transparency and documentation of quality issues

User-Friendly Assistance Provides dedicated software assistants for RCA methods to guide users efficiently

• Simplifies complex analyses
• Reduces time and effort needed for problem investigation