RayFlow is a workflow management solution designed to efficiently collect, organize, and present all relevant information for each phase of complex processes. It serves as a central hub connecting teams and their software tools, managing and monitoring workflows throughout the entire application lifecycle—from license management to deployment. The platform offers flexible, multi-tenant administration and ensures clear structuring of all workflow-related information, such as task status, SLAs, and categories. RayFlow’s web interface supports management, administration, and configuration roles, enabling comprehensive user, rights, and project management.

Key Features

Centralized Workflow Management RayFlow provides a unified entry point for all process participants.

• Central access to all workflow tasks and information
• Role-based access and administration

Task Tracking and Assignment Enables users to monitor and manage the status of all project tasks.

• Overview of all tasks and their current status
• Direct assignment or takeover of tasks based on user permissions

Flexible Administration Supports project-wide and cross-project user and rights management.

• Manage users, roles, and permissions
• Configure SLAs, notifications, and project settings

Integration Capabilities Seamlessly connects with ITSM and deployment solutions.

• Out-of-the-box interfaces to systems like ServiceNow, Microsoft Intune, and RayManageSoft UEM
• Automates order creation and handover between systems

Notification System Keeps users informed about workflow events.

• Customizable notifications for groups or individuals
• Intelligent filtering based on workflow events and data changes

Global Search Functionality Quickly access specific tasks or information.

• Search across all workflow phases and projects
• Improves efficiency in large or complex environments

Benefits

Process Transparency and Control Ensures all workflow information is accessible and up to date.

• Reduces process bottlenecks and delays
• Enhances collaboration across teams

Adaptability and Scalability Fits various organizational structures and requirements.

• Supports multi-client environments
• Flexible configuration for different use cases

Efficient Project Management Streamlines administration and reporting.

• Simplifies user and rights management
• Enables detailed reporting and project oversight