Rave Link is designed to streamline complex 9-1-1 calls and emergency response by providing public safety agencies with a secure and interoperable platform. It enables faster response times, alerts key stakeholders, and facilitates collaboration across different jurisdictions during critical incidents. The solution offers enhanced situational awareness and information sharing for 9-1-1 dispatchers, first responders, and all involved emergency service agencies, ensuring more effective, collaborative, and cohesive responses to events such as mental health situations, active assailant incidents, or weather emergencies. Rave Link allows for advanced notice, resource allocation, and improved communication with agency leaders. Key features include reminders, pre-built checklists to reduce human errors, ensuring critical notifications reach relevant stakeholders, and enabling multi-agency coordination for resource sharing and requests. Benefits include improved first responder safety, increased situational awareness for multi-jurisdictional incidents, reduced manual call transfer times through task management tools, high-speed and reliable notifications via multiple channels based on automated rules, support for expanded dispatch workflows, and a lower total cost of ownership due to cloud-based hosting.

Features & Benefits

• Secure Public-Safety Grade: Provides a secure platform designed for the demands of public safety operations.
• Support for CAD Incidents: Integrates with Computer-Aided Dispatch (CAD) systems for seamless incident data flow.
• AVL Support: Includes Automatic Vehicle Location (AVL) support for tracking responder and asset locations.
• Web-Based Incident Mapping: Offers a web-based interface for visualizing incident locations and responder movements.
• Rules-Based Notifications: Automated, rules-based notification delivery via SMS, voice, or email based on incident data.
• Extended Dispatch Workflows: Supports specialized dispatch workflows for incidents like mental health or domestic violence.
• Improved Situational Awareness: Enhances responder safety and awareness during complex, multi-jurisdictional events.
• Reduced Manual Tasks: Simplifies response management with task management tools and automated notifications.