RapidDeploy Eclipse Analytics is a cloud-powered platform designed to aggregate and analyze 911 call data at scale, transforming it into actionable intelligence for public safety agencies. It addresses challenges in managing large volumes of 911 data, offering real-time reporting and analytics through a single, intuitive interface. This enables government and public safety stakeholders at local, regional, and statewide levels to improve data management, save time, and make informed decisions regarding staffing, resource allocation, budgeting, and performance. The platform ensures data consistency across PSAPs and ECCs, provides customizable dashboards, and manages insights by roles and responsibilities, all while maintaining secure data storage for full call history and investigation support. Eclipse Analytics is adopted by over 1500 ECCs and PSAPs across 20+ states, supporting the transition to NextGen 911 with proven deployments, robust training, and dedicated support.

Features & Benefits

• Actionable Intelligence for Emergency Response: Aggregates 911 call data at scale and turns it into actionable insight for improved emergency response and saving lives.
• Single Source of Truth for Public Safety: Provides a unified platform for 911 data, ensuring consistency across PSAPs and ECCs.
• Intuitive Reporting and Dashboards: Offers on-demand reporting and analytics in an easy-to-use, customizable interface with role-based management.
• Resourcing and Staffing Module: Identifies trends and forecasts staffing patterns, service levels, resource allocation, and performance statistics.
• Budget and Funding Justification: Enables justification of budgets and advocacy for funding with data-backed results and metrics.
• Business Protocols Improvement: Solves operational challenges and improves processes and standards with relevant data.
• Call Routing Insights: Provides insights into wireless routing, mis-routed calls, and tower locations to inform recommendations.
• Secure Data Management: Ensures information is secure, stored to provide full call history, and supports investigations.