Overview

Rapid Claims provides efficient workflow and data collection functions to Insurance Claims Processing departments that may have outgrown the ability to handle large volumes of paper forms or can no longer work around the limitations of legacy system tools. The application provides an end-to-end agile claims intake, processing, and management system that efficiently handles all processing workflows, task management, documents, estimates, claim diaries, and fraud investigation tracking required to manage insurance claims.

Benefits

• Cut down FNOL time drastically, allowing you to deliver speedy empathetic service
• Manage multiple claims on a single integrated platform
• Effortlessly integrates on top of your existing systems and policies
• Get enhanced transparency across the chain of operations
• Effective claims management and processing for faster claims resolution
• Powerful, intelligent and agile solution that replaces legacy or paper-based systems

Features

Intelligent Contact Center Cut down claim intake time by streamlining the intake process and leveraging an Intelligent Contact Center Drag & Drop Upload Speed up your workflow by uploading and managing claim-specific documents, photos, and videos in a single batch. Activity Logs & Messaging Capture and audit every action and communication on claims to ensure quality control. Automated Diaries Configure claims-specific reminders and manage comprehensive claim diaries across roles. Omnichannel Claims Intake Capture loss details quickly and engage with policyholders via Email, Chat, Google Assistant, WhatsApp, and Phone. Centralized Repository Quickly access complete customer history, past claims, interactions, policies, and life events in one place. Smart Insights Extensive reporting capabilities enable you to quickly analyze key metrics.