Respond to customer questions on retail and brand websites

You wouldn’t ignore a customer in your store. Why ignore them online? We equip you with the tools you need to respond to customers. Because brands and retailers who respond see a whopping 98% average conversion lift. Answer queries with knowledgeable responses in minutes. Empower your customers to respond to each other. Give answers on your own site and retail channels. Build knowledge, confidence, loyalty, and reduce overheads all in one fell swoop.

Features

• **Eliminate customer uncertainty: **Give shoppers the answers they need from the sources they trust. Inspire brand experts and past purchasers to answer questions easily. Answer shoppers’ questions before they ask with a robust FAQ. You’ll have happy shoppers and powerful content for SEO. Then, use our best-in-class reporting and analytics to optimize conversion, uncover trends, and identify opportunities for innovation.
• **Easier to find intel, less work to share answers: **Not only do shoppers search for products to buy, but they’re searching for all the intel on what they’re adding to cart. Our Q&A allows shoppers to search directly on page for the answers they’re looking for. Quicker information gathering for them, less duplicative questions needing answers for you. Search first, ask later.
• **Connections for retailers: **Leave it to the experts to answer customer questions – your suppliers. More responses means more conversion at retail. Provide the content and engagement shoppers seek at-scale. You can boost on-site and in-store revenue, as well as drive search traffic with rich, recent, and moderated content. It’s a win-win-win for brands, retailers, and shoppers alike.