Happy customers stay longer

See the full picture: Optimize experiences with QuestionPro's customer feedback and journey analytics platform.

Fuel customer loyalty

Get the right survey to the right customer at the right time. We help you close the feedback loop by order of priority to reduce churn rate and convert your detractors into promoters.

Design the optimal Customer Experience

Customize and secure customer experience with QuestionPro's journey mapping and analytics platform. In addition to robust customer journey mapping capabilities, it helps you to plan and improve customer experience through integrated survey data, persona development, improvement planning and the creation of detailed contact strategies.

Find the reason behind the rating with AskWhy

Get more from your customers' feedback with our proprietary AskWhy survey question. AskWhy is a combination of NPS, root cause, and comment question types. This will help you identify what works for your promoters and what issues must be addressed immediately.

All in one CX dashboard

Flexible dashboard: Distribute data throughout the organization with easy-to-use dashboarding tools. Share across the organization and share with individuals for collaboration. Powerful report: Fully integrated reporting widget for our AskWhy survey approach with NPS tracking, Churn Risk analysis and Customer Innovation Idea reporting. Customizable widgets: View results with different chart types and label customizations; use filters within our wide selection of widgets.

A customer experience management software with an extensive toolbelt

NPS & churn risk

The QuestionPro NPS Survey Dashboard is the most advanced analytics platform for NPS measurement. Learn how to isolate, identify and predict customer churn. Leverage customer interaction to improve your products and services.

Sentiment analysis

Sentiment analysis classifies text as positive, negative, or neutral. Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the audience and the organization.

Advanced dashboards

Get access to a dashboard with customizable widget configurations that enable you to customize your widgets filters, chart types along with labels, and the month tracking widget.

CX Workflow Powered by AI

Automate survey assignments and reminders based on customizable rules so the survey goes to the right person at the right time. CX Workflow Powered by AI imports data, assigns surveys, schedules deliveries, triggers reminders, and much more.

Disposition metrics

Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.

Closed loop

Capture your customers’ journey at various touchpoints and gain real-time insights. Share feedback with different teams to improve the overall customer experience.