Quest

Quest by TRG Screen is a comprehensive request management system designed to bring structure and efficiency to high-volume service environments. It centralizes and automates the handling of enquiries across research, market data, information services, and operational teams. Quest transforms fragmented workflows into streamlined processes, enabling organizations to manage, resolve, report, and reuse service requests with clarity and control.

Features

• Centralized request intake and tracking
• Automated workflow management across teams and time zones
• Customizable dashboards and reporting tools
• Searchable knowledge base for reuse of past responses
• Configurable request forms and templates
• Real-time status updates and progress monitoring
• Role-based access and collaboration tools
• Integration with internal systems and email platforms

Capabilities

• Manage service requests from submission to resolution
• Prioritize and assign tasks based on urgency and capacity
• Generate tailored reports based on key performance indicators
• Enable consistent collaboration across global teams
• Build and maintain a dynamic knowledge base
• Support multiple workstreams and departments
• Provide transparency into workload and service delivery
• Facilitate continuous improvement through data insights

Benefits

• Improved response quality and speed
• Reduced manual effort and email clutter
• Enhanced visibility into team performance and capacity
• Better resource allocation and workload balancing
• Increased reuse of knowledge and reduced duplication
• Scalable solution for growing service environments
• Stronger internal communication and accountability
• Optimized service delivery and client satisfaction