The Quanos SIS.one Knowledge Manager is an extension designed to capture, manage, and distribute feedback from service technicians and maintenance personnel. It addresses the challenge of knowledge and experience often being tied to individual employees, particularly long-term staff, and aims to secure this valuable expertise for customer service teams and service organizations. The module also facilitates the efficient documentation of the current construction status of machines and plants. It enables professional management, global distribution, and effective exchange of service feedback, allowing field service technicians, dealers, or other users of spare parts catalogs to document their feedback directly and transfer it to spare parts catalog creators. Error messages, suggestions for improvement, or advice from experienced technicians become immediately available within the software to any other user working on a system or machine. Each spare part in the catalog has a special note area where users can manually enter information. The software, including the Knowledge Manager, is designed for the needs of field service technicians and is usable on mobile devices. It allows for centralized storage, management, and distribution of knowledge, building a knowledge base, and submitting feedback with the option to attach documents like repair reports or screenshots. It also enables efficient documentation of the current "as-maintained" status directly at the component level and facilitates quick correction of errors in spare parts catalogs.

Features & Benefits

• Service Feedback Management: Captures and distributes feedback such as error messages, repair reports, improvement suggestions, and modification notes.
• Knowledge Base Creation: Centralizes and manages technical knowledge and experiences for secure know-how transfer.
• As-Maintained Documentation: Efficiently documents the current construction status of machines and plants directly at the component level.
• Mobile Accessibility: Designed for field service technicians and usable on any mobile device.
• Document Attachment: Allows users to attach additional documents, like PDFs or JPGs, to feedback entries.