Aspect Quality is a robust contact center quality management software designed to improve service levels, reduce call abandon rates, and boost customer satisfaction scores. It offers continuous workflow improvement, employee evaluation tools, and comprehensive recording management features to enhance overall contact center performance.

Key Features

Continuous Workflow Improvement Advanced quality assurance reports for identifying areas of improvement

• Informed business decision-making
• Simplified workflows for increased team productivity

Employee Evaluation and Growth Comprehensive scorecards and evaluation tools for employee feedback

• Clear goals and evaluation criteria
• Quick and valuable feedback for productivity improvement

Comprehensive Recording Management Tackles recording management issues with advanced features

• Data consolidation
• Customizable PCI compliant recording settings
• Access to historical analytics

Benefits

Enhanced Customer Satisfaction Improve overall customer experience and loyalty

• Increase service levels by 15% or more
• Reduce call abandon rate by up to 33%
• Boost Net Promoter Scores (NPS) by more than 40 points

Improved Workforce Efficiency Streamline employee performance and productivity

• Clear performance goals and evaluation criteria
• Automatic coaching processes for immediate feedback
• Quick interaction retrieval for issue resolution