Overview

Benchmark Gensuite’s Quality — Process Management & Control is a cloud-delivered, enterprise-grade module within the Benchmark Gensuite platform that centralizes process control, operational procedures, audits, inspections, non-conformance tracking, and corrective & preventive actions. The solution is mobile capable, embeds AI helpers and assistants to speed investigations and reporting, supports role-based accountability, and provides dashboards for cross-site visibility to close the loop on quality issues and drive continuous improvement.

Features and Capabilities

• Core Process Control: Integrated workflows to document, manage, and enforce standard operating procedures and process controls; supports versioning and role assignments.
• Audit & Inspection Management: Schedule and execute audits and inspections, capture mobile field data (including offline use), attach photos and evidence, and track remediation items through closure.
• Non-Conformance & CAPA: Track non-conformances and automate the full CAPA lifecycle, including investigation, root cause analysis, and corrective or preventive actions; link actions with audits and related events.
• Investigation Tools: Built-in investigation templates and methodologies such as 5-Why, Fishbone, and 8D to standardize root-cause analysis and reporting.
• AI Assistance & Automation: Embedded Genny AI helpers and agents to summarize incidents, recommend actions, auto-populate reports, and accelerate investigation workflows.
• Dashboards & Analytics: Cross-site KPI dashboards, drill-down capabilities, trend analysis, and exportable reports to monitor closure rates, recurring issues, and program performance.
• Integrations & Platform: Connects seamlessly with other modules on the Benchmark platform, including CAPA, Audit, and Inspection applications; features APIs for interoperability and integrated document management.
• Mobile & Field-Ready: Mobile app functionality for capturing field data, annotating photos, and collecting information offline to support frontline usage.
• Security & Governance: Role-based accountability, comprehensive audit trails, and enterprise-level security to ensure compliance, traceability, and data protection.