Unlock excellence with data-driven service quality management

Enhance customer service excellence with proactive service quality management

Maintaining high service quality is key to cultivating outstanding customer experiences and preserving a brand’s esteem. Our pioneering solution arms you with the capability to anticipate and counteract quality issues using advanced AI/ML systems. The cutting-edge technology we employ facilitates swift identification of field failures, allowing you to react promptly and stave off potential service interruptions. Moreover, our system curtails the lead-time for service campaign launches, expediting the discovery of quality issues and their effective resolution.  Trust Tavant’s Service Quality Management system to ensure elevated customer satisfaction, diminish warranty expenses, and protect your brand’s reputation for top-tier service. Keep quality issues at bay and deliver unrivaled service with our exhaustive solution.

Features

Generate product quality reports

Reduce manual work and increase data quality and accuracy with product quality reports and field reports that you can effortlessly register through our user-friendly web and mobile platforms.

Conduct root cause analysis

Conduct thorough root cause analysis (RCA) of your highest priority quality issues using industry-standard workflows such as the 8D process, Six Sigma process, and other recognized methodologies.

Enforce corrective actions

Leverage the power of pre-defined corrective action templates specifically designed for standard actions such as market counter-measure, series counter-measure, and more.

Create problem/failure cluster

Harness the power of our advanced machine-learning model, specifically designed for recommendation-based clustering of failures, utilizing data from multiple sources.

Auto-publish service campaigns

Seamlessly connect corrective actions, such as market countermeasures, to Tavant Warranty on Demand Service Campaigns, and automate the publication of campaigns to dealers and markets.

Carry out preventive action

Empower your organization with pre-defined preventive action templates tailored for standard actions such as line countermeasures, supplier quality issues, and more.

Form budget approval reports

Establish a seamless linkage between corrective actions and formal budget approval reports, which are sent to the senior management based on the amount and sensitivity of the actions.

Perform reporting and analytics

Augment your quality analysis and enable data-driven actions with our comprehensive suite of predefined reports that focus on key quality metrics.

Benefits

Improved usage tracking and issue clustering

Utilize AI/ML models to track product or parts usage and identify clusters of issues

Reduced total cost of service quality management

Drive reduction in total cost of service quality management with 8D corrective action process for individual or collective issues

Leverage industry best analytics framework

Uncover actionable insights by leveraging multilingual text analytics to discover valuable patterns