Inspire Flex is Quadient's enterprise-grade Customer Communications Management (CCM) solution that enables organizations to create and deliver personalized, compliant customer communications across all channels from a centralized platform. As the only fully integrated, end-to-end CCM solution, Inspire Flex streamlines the entire communications lifecycle from design to delivery, tracking, and archiving.

Key Features

Omnichannel Design and Delivery Create and deliver communications across print, email, SMS, WhatsApp, web portals, and more from a single platform.

• Synchronized omnichannel preview
• Automatic next-best-channel delivery if the primary channel fails

Personalization and Compliance Generate highly personalized, relevant communications while ensuring regulatory compliance.

• Leverage existing templates and data
• Controlled environment for business users to manage content

Integration and Automation Seamlessly integrate with enterprise systems and automate communication workflows.

• Connect to multiple data sources
• Automate high-volume batch and on-demand communications

Benefits

Improved Customer Experience Deliver consistent, personalized communications across touchpoints to enhance CX.

• Build customer loyalty through relevant, timely interactions
• Provide choice in communication channels

Increased Operational Efficiency Streamline processes and reduce IT dependence with centralized management.

• Eliminate silos between departments and systems
• Empower business users to manage content with minimal IT support

Accelerated Digital Transformation Rapidly respond to market changes and evolve communications strategy.

• Easily create responsive digital experiences
• Leverage AI and cloud technologies to speed up implementation