Qmatic Orchestra 7 is an on-premises enterprise customer journey management platform designed for organizations with complex requirements, multiple locations, or large premises. It efficiently manages customer flows through appointment booking, queue management, customer feedback, and advanced analytics. With its modular and flexible solutions, businesses and organizations have access to powerful tools to deliver outstanding customer experiences, improve the work environment, and gain deeper insights to continuously enhance their operations. Qmatic Orchestra is designed to efficiently manage customer flows at your locations through appointment booking to queue management to customer feedback and advanced analytics. With Qmatic Orchestra, you have all the tools you need to create outstanding customer experiences, improve your work environment, and gain deeper insights to continuously enhance your operations.

Features:

• Queue Management: Bring structure and certainty to your waiting area by using check-in kiosks, waiting area displays, voice announcements, and more to make the waiting experience as comfortable and smooth as possible.
• Appointment Scheduling: Allow your teams and customers to effortlessly schedule appointment_s_, receive reminders, and check in upon arrival.
• Virtual Queuing: Allow your customers to queue virtually using their phone to access your ticketless system.
• Reporting & Analytics: Make better data-driven decisions, react to real-time data, review detailed reports, and uncover hidden possibilities and value using your favorite tools.
• Virtual Meetings: Offer virtual meetings and serve your customers remotely via Microsoft Teams or Zoom.
• Messaging: Live up to your customer’s expectations by keeping them informed on every step of their journey.
• Feedback: Create and send user-friendly feedback surveys to customers after their visit to gather unique insights into your customers’ needs.
• Integrations: Maximize the value of your investment with flexible integrations into your applications.