Qiscus AI integrates artificial intelligence into business solutions to effortlessly and efficiently scale customer service operations. It aims to enhance the customer experience by providing 24/7 support through AI Agents that automatically handle frequently asked questions and provide instant answers. These AI Agents understand conversation context, allowing for responses that align with defined business flow scenarios. Furthermore, the AI can intelligently hand over chats to the appropriate human agent based on context and keywords, ensuring customers receive specialized support. Qiscus AgentLabs facilitates the effortless deployment of these AI Agents without requiring coding skills, making it suitable for startups and large enterprises alike. Additionally, Qiscus Agent Copilot boosts team productivity by refining responses with AI-driven paraphrasing, ensuring professional and error-free communication. It also provides AI-generated answer suggestions, trained on business-specific knowledge, enabling customer service teams to respond quickly and accurately. For seamless transitions, Agent Copilot can summarize chat conversations, allowing agents to quickly grasp key points when taking over from colleagues.

Features & Benefits

• 24/7 AI Agent Support: Automatically handles FAQs, providing instant answers and support anytime.
• Contextual Chat Responses: AI understands conversation context to provide responses aligned with business flows.
• No-Code AI Agent Deployment: Qiscus AgentLabs allows easy implementation of AI agents without coding.
• AI-Driven Response Refinement: Agent Copilot paraphrases responses for professional quality and accuracy.
• AI-Generated Answer Suggestions: Provides quick and accurate response suggestions based on business knowledge.
• Chat Summarization for Handover: Instantly summarizes conversations for smooth agent transitions and better customer understanding.