Overview

QGenda On-Call is designed to eliminate the chaos of disconnected on-call systems by providing clarity and unified on-call communications. It enables healthcare organizations to quickly contact the appropriate on-call provider, ensuring timely patient care and improved physician satisfaction. The platform offers real-time access to enterprise-wide call schedules for both employed and affiliate providers, all from a single screen. This ensures that all providers, administrators, and staff are working with the most up-to-date information, leading to accurate and expedient communication.

Features

• Real-Time Access: Provides immediate access to enterprise-wide on-call schedules for both employed and affiliate providers from a single screen.
• Automated Alerts: Sends automated email alerts to notify staff of on-call coverage gaps, allowing for immediate action to fill shifts.
• Intelligent Search: Facilitates quick and easy identification and contact of the right on-call provider.
• Multi-Channel Communication: Supports text, phone, and email to contact providers via their preferred method, including a group text feature for care team communication.
• Mobile App: Offers an intuitive mobile app for on-the-go access to call schedules, shift swapping, and more.
• Integration Capabilities: Integrates with leading clinical communications platforms such as Epic, Cerner, PerfectServe, Spok, TigerConnect, Voalte, and Vocera.
• Streamlined Shift Swapping: Simplifies the process of swapping shifts, making it easier for providers to manage their schedules.
• Equitable Call Assignments: Supports the fair distribution of call responsibilities, helping to prevent burnout.

Benefits

• Expand Operational Efficiency: Streamlines processes and centralizes access to a single source of truth for on-call schedules, which are updated in real-time as schedules change, for significant accuracy and efficiency gains.
• Boost Provider and Staff Satisfaction: Simplifies shift swapping, supports equitable call assignments, and minimizes the likelihood of contacting off-duty providers to help prevent burnout.
• Improve Patient Care and Risk Mitigation: Connects providers and patients faster for reduced wait times, shorter lengths of stay, better patient care, and improved EMTALA compliance.