Overview

QGenda Capacity delivers centralized visibility into accurate provider and exam room utilization, enabling proactive adjustments to maximize clinical capacity. It aligns exam room management, provider schedules, and patient appointment information in a single platform to optimize clinical space.

Features

• Increase exam room utilization: Automatically release rooms when providers are not in the clinic and proactively identify rooms that could be reallocated. Standardize room management to enable space-sharing across departments.
• Increase patient volume and throughput: Reduce patient wait times with increased access to exam rooms and employ analytics to ensure rooms are being used productively, so providers can see more patients sooner.
• Control real estate expenses: Reduce investments in additional clinical space or physical expansion by optimizing the use of existing space. Use analytics to make data-driven decisions and plan for future capacity needs.
• Strategically plan growth initiatives: Leverage robust reporting and analytics to get a clear picture of current space usage, trends, and future needs to guide data-driven decisions for sustainable growth strategies.
• Improve operational efficiency: Streamline clinic and schedule change management, simplify room requests, and automate room release based on real-time provider schedules, reducing manual work and administrative effort.
• Gain real-time data visibility: Access centralized, up-to-date room and provider utilization data, review historical trends, and use prospective analytics to proactively address potential under-utilization before it occurs.
• Standardize room management technology and processes across the enterprise to deliver real-time visibility, streamline clinic scheduling, cancellation, and request workflows, and enable effective space-sharing across departments for clinical resource optimization.
• Connect exam room management to real-time provider schedules — and patient appointment data from the EHR — to ensure the right number of rooms are allocated to providers based on patient volume while delivering a true picture of utilization as “total patient time” over “total room time.”
• Unify exam room management and provider scheduling to enable automatic release of pre-assigned rooms when provider schedules change due to PTO, on-call assignments, non-clinical tasks, and more. Released rooms may be requested by or re-allocated to another provider to optimize utilization.
• Search available rooms based on location, equipment, and other care attributes and easily request available space. Room validation rules confirm that providers have the appropriate space needed to deliver quality patient care.
• Advanced, built-in analytics deliver intuitive utilization reports that provide insight into historical and seasonal trends, identify opportunities to schedule new clinical sessions, and proactively ensure that space is optimally allocated to maximize clinical capacity.
• Deliver a seamless user experience with secure access to provider schedules, exam room assignments, and patient appointments — anytime, anywhere — via a single QGenda login. Mobile requests and swaps further enhance flexibility and convenience.

Benefits

• OCB used QGenda to identify severe exam room under-utilization, enabling the organization to recoup over $750,000 per year in real-estate costs by closing under-utilized clinics.
• A leading hospital implemented QGenda to accelerate schedule generation, improve on-call management, and increase exam room utilization for improved patient access.
• The UAB Department of Neurology Kirklin Clinic achieved a 7.4% increase in patient visits and a 4.7% increase in clinic session volume with QGenda.