Q2C Customer Portal

Q2C Customer Portal by Acuiti Labs is a cloud-native, self-service solution designed to simplify and optimize subscription management for businesses and their customers. It integrates seamlessly with SAP BRIM and S/4HANA, enabling users to manage subscriptions, billing, payments, and disputes through a unified platform accessible via web and mobile.

Features

• Centralized dashboard for subscription, billing, and payment management
• Real-time tracking of invoices, payments, and disputes
• Self-service subscription lifecycle management
• Automated invoice generation and reminders
• Multi-channel access via web and mobile (iOS and Android)
• Alerts and notifications for payments and offers
• Out-of-the-box integration with Stripe and Speedpay
• Support for B2B agreements with negotiated pricing

Capabilities

• View and download invoices in PDF or Excel formats
• Make one-off or recurring payments using multiple gateways
• Raise and track disputes at invoice or line-item level
• Manage customer accounts and subscription preferences
• Purchase solution bundles including products, subscriptions, and services
• Define customer-specific pricing contracts
• Forecast subscription revenue

Benefits

• Enhanced customer experience through intuitive self-service
• Reduced manual effort and operational overhead
• Accelerated implementation and reduced development costs
• Improved data integrity and transparency
• Scalable architecture supporting business growth
• Increased productivity and strategic focus for teams
• Empowered B2B customers with advanced agreement management