Overview

With Centrix Dispute Tracking System (DTS), you can automate card disputes for account holders and staff alike.

Features

Simplified administration of dispute tracking

Your financial institution (FI) can save time and cost with more simplified administration of disputed electronic transactions with our easy-to-use case transaction management system that provides operational improvements through automation with compliance controls. CentrixDTS  includes a workflow for any transaction that posts to a customer or member account. Simplify administration of disputed debit card, ATM, ACH, and remittance transfers for the purpose of Reg E compliance Credit Card (Reg Z), Check, Wire and Zelle disputes also can be handled. Uncomplicated frontline processes Better customer engagement with time savings will take place by receiving integrated customer data, providing online dispute forms and signature pad integration, and having a simpler way to research past disputes. More orderly back-office administration Full case and timeline management with automated posting of adjustment transactions, approval workflow, and letter production.

Effective and efficient case management

Achieve better dispute management through a single screen showing all activity associated with a dispute—including case notes, attachments, letters, and adjustment transactions—along with automated alerting. Automated case management Automation and features delivering efficiency help drive the entire case management process. Transaction adjustments, timeline management, approval workflow, letter production, and comprehensive reporting are easier and faster, thanks to Q2 Centrix innovation. Alerts are sent to back-office staff when critical dates approach Alerts are provided for provisional credit deadline and the dispute expiration date.

Improved management oversight

A data-driven dashboard aids management when digging deeper into a dispute history, high-volume alerts, and fraud analysis by breach. Compromised card files from Visa, MasterCard, and Discover are processed into CentrixDTS for analysis. See important trends and activity in the Management Dashboard The dashboard gives you a quick snapshot into the fraud trends, dispute activity, and other vital statistics over periods of time.

Quickly integrate with the Q2 digital banking platform

CentrixDTS can integrate with the Q2 platform which enables end users to initiate disputes (self-service disputing) and view the status of disputed transactions as your FI researches and processes a claim.