PTC Warranty is a best-in-class warranty management solution designed to transform the end-to-end warranty lifecycle. It helps manufacturers and service organizations automate warranty processes, reduce costs, improve field technician efficiency, and enhance customer experience. The platform supports claims and returns management, supplier recovery, parts and service order management, and warranty analytics, all within a centralized system.

Features

• Claims and Returns Management: Streamlines the submission, validation, and processing of warranty claims and product returns.
• Supplier Recovery: Facilitates tracking and recovery of warranty reimbursements from suppliers.
• Parts and Service Order Management: Manages ordering and tracking of parts and services with improved visibility.
• Warranty Analytics: Provides insights into warranty performance and cost reduction opportunities.
• Configurable Forms: Customizable product registration and RMA screens for improved user experience.
• Security Enhancements: Includes cache busting and cross-site scripting protection using nonces.
• Drag-and-Drop Attachments: Allows multiple file uploads for claims and inspections.
• System Admin Dashboard: Displays active user counts and system metrics.
• UI Improvements: Enhanced dashboard responsiveness, page resizing, and updated claim comment viewing.
• Labor Overtime Configuration: Enables tracking of labor overtime within claim forms.
• Model Claim Batch Data Enhancements: Adds additional claim information for better data processing.

Benefits

• Reduced Warranty Costs: Automates inefficient processes and improves inspection accuracy to lower expenses.
• Increased Aftermarket Revenue: Enables flexible warranty programs that drive profitability.
• Improved Customer Experience: Enhances technician efficiency and service quality.
• Minimized Revenue Leakage & Fraud: Validates claims systematically to prevent erroneous repairs and claims.
• Faster Returns Processing: Streamlines product return workflows to reduce delays.
• Enhanced Product Quality: Provides closed-loop feedback from field data for continuous product improvement.
• Scalable and Secure: Built with enterprise-grade security and scalability for global operations.