Route is a SaaS solution designed for e-commerce businesses to protect packages against loss, theft, or damage. It offers instant resolution of shipping issues, customizable protection options, and carbon-neutral shipping. This helps businesses maintain a high level of customer satisfaction while minimizing financial losses due to shipping problems.

Key Features

Package Protection

• Covers packages against loss, theft, or damage.
• Allows customers to protect orders at checkout.

Tracking Features

• Basic tracking with web and app notifications.
• Advanced tracking with branded email and SMS notifications (Pro plan).
• Package tracking API (Custom plan).

Carbon Neutrality

• Calculates and offsets carbon emissions for protected packages.
• Offers carbon-neutral shipping on all orders (Pro and Custom plans).

AI-Driven Recommendations

• Provides personalized product recommendations to enhance customer engagement (Pro and Custom plans).

Benefits

Financial Protection

• Reduces financial losses due to lost or damaged packages.
• Helps maintain a consistent bottom line.

Customer Satisfaction

• Enhances customer experience by resolving shipping issues quickly.
• Offers carbon-neutral shipping to appeal to environmentally conscious customers.

Operational Efficiency

• Reduces workload for customer service teams by automating issue resolution.
• Offers customizable protection options to fit business needs.