Promise to Pay Management

Turn potentially delinquent accounts into mutually beneficial payment plans without sacrificing cash flows and customer relationships.

Structure Recovery Without Friction Provide collectors and customers with a clear, automated path to resolution. From multi-invoice payment plans to self-service scheduling and secure processing, every interaction reduces risk, expedites reconciliation, and preserves valuable relationships. 

• **Turn Promises Into Action: **Payment schedules are automatically executed through a self-service portal, supporting ACH, credit, and debit card transactions. Users can choose to restrict methods by policy, account, and sync everything to their ERP system with no follow-up needed. 
• **Tailored Terms for Agile Teams: **Credit managers can structure flexible payment plans across multiple invoices — from one-time payments to recurring installments.
• **Track Commitment With Confidence: **In-system monitoring gives credit managers full visibility into payment plan status, missed payments, and what’s coming next.

Resolve, Retain, and Recover Customers get a clear, self-service path to resolve balances while you maintain complete control over terms, payment methods, permissions, and visibility. With every step automated, from plan creation to payment processing, your team can focus on protecting relationships while recovering revenue faster.

Keep Collections Moving Delinquency doesn’t inherently mean disruption. Bectran automates the most time-consuming parts of recovery, from calculating installments to triggering payment reminders, so your collectors stay focused on what matters most: resolution. With payment plans, short-pay claims, and account-level credits all handled through a secure, portal, teams can act confidently without intervention.

Clear, Confident Decisioning The Promise-to-Pay portal is more than a payment processor — it’s a two-way channel for customers to dispute, ask questions, and communicate directly with your credit team. Permissions control who can view, pay, or dispute invoices, keeping data secure. Managers gain real-time visibility into payment plans, balances, and dispute status — empowering timely, confident decisions. Every interaction is logged and synced, providing full context to move accounts from risk to resolution.

Features:

• Automated Payment Plans: Create and execute multi-invoice payment schedules with no manual follow-up.
• Self-Service Portal: Customers can schedule payments, dispute invoices, and communicate directly with credit teams.
• ERP Integration: Syncs payment data and statuses directly with your ERP system for seamless reconciliation.
• Real-Time Monitoring: Track missed payments, upcoming installments, and dispute statuses in one dashboard.
• Policy-Based Controls: Customize payment methods, permissions, and terms by account or policy.