Professional Services and Training Programs

Work hand-in-hand with experienced strategists, technical experts and practical technicians to steer your Serviceware solution towards long-term success.

Managed Services for your cloud or on-premises solution

Managed services are defined IT services that a managed services provider undertakes for its customer. These are not one-off, but recurring services that are provided over a certain period of time. This is predominantly done remotely, as in the case of cloud and IT security services, for example. The benefits of managed services are plenty.

Preventive action

The managed services provider plans and acts with foresight. With the help of monitoring functions, problems are solved before they occur. As a result, you avoid risks and disruptions in your operations and improve IT stability in your company.

More time for projects

Since you outsource individual areas of IT with the help of managed services, you can create more time for projects. This is because routine activities in particular, which take up a lot of time, no longer have to be handled by your own employees. They can concentrate fully on internal projects.

You stay in control

Compared to traditional IT outsourcing, where you outsource your entire IT to a service provider, with managed services you only hand over sub-areas. This means that all your assets remain within your company. On the one hand, this means that you don't have to cut jobs. On the other hand, you decide yourself which IT services you outsource and thus make yourself less dependent.

Why choose Serviceware for your Managed Services

We offer you a comprehensive program of standardized services for system operation. The spectrum ranges from regular health checks (to safeguard system stability and quickly identify risks) to complete solution operation in the cloud. Serviceware Managed Services takes the strain of system operation off your IT experts. We would be glad to advise you on the ideal solution.

Solution Management Service

Operation of your Serviceware solution (for on-premises/in-house operation)

System Health Check

Proactive monthly/quarterly analysis of your environment by an experienced Serviceware specialist

Private Cloud

Hosting and operating your individual Serviceware environment within our data center in Germany

Serviceware support

• By phone Monday to Friday 7:00 am to 8:00 pm
• By email
• And around the clock in the Serviceware Portal

24/7 System Critical Support Service

Extend our basic support hours to 24/7 support. Customized services and special Service Level Agreements are possible.

Strategic Consulting

Strategic Service Consulting - a Serviceware company - supports you in optimizing both internal and external processes and services. Through the holistic enterprise service management approach, we cover strategic and operational topics of digitalization. This enables you to benefit from the potential of technological change and be prepared for the transformation of your business model through digitalization.

• Strategic consulting to optimize processes and services 
• Modelling service processes with your specific departments 
• Project management (PRINCE2 certified, variable methods such as multiphase models or agile project approaches) 
• Concept formulation and implementation of your service management solution 
• Continuous further development of your Serviceware processes and systems

Practical training to boost your competencies in Enterprise Service Management

The more confident you feel when handling your service management system the more the system’s utility for your company will grow. That is why you can count on our training to strengthen your competencies. Serviceware training programs offers an introduction into our system in an especially practical environment since the people coaching and leading the training are also consultants for our customer projects.