Unlock business agility

The Process Orchestration Services of our Engagement Banking Platform give you the architectural blueprint and enterprise-grade capabilities to build and orchestrate simple to highly complex customer interactions and business processes, including decisioning, document storage, and case management.

Process & workflow automation

Enterprise Process Engine, BPMN 2.0 compliant From straight-through processing (STP) to full automation, our Process Engine allows you to completely transform any process into a full-fledged digital alternative. Orchestrate complex workflows between your customers and bank employees on a single unified platform.

AI-powered decisioning

Enterprise Decision Engine, DMN compliant Automate smart and efficient decision-making processes across all your banking workflows while leveraging the native AI capabilities of the Backbase platform. Create your own decision models with ease and speed, based on the well-established Decision Model and Notation (DMN) standard for decision modeling.

Orchestrate harmonized journeys

Build customer experiences that convert Stop stitching together point solutions, a wasteful process that usually leads to broken processes and fragmented journeys. Our Process Orchestration Services can digitize even the most complex banking processes, facilitating both the customer-facing interactions as well as the employee-facing case management capabilities.

Unified data at your fingertips

Centralized, secure data and documents Juggling different steps, systems, documents, and teams results in long processing times and a high risk of errors. Our capabilities unlock agility, transparency, and control by merging all available customer data and documents into a single data store and bringing customers and employees together on the same platform.

Pre-integrated fintechs so you can go fast

Partner with the world's best solution providers Our solution comes with pre-integrations to best-in-class fintech partners, without the hassle of integrating with multiple vendors. From digital income verification to identity and data verification solutions, you'll get access to a vibrant ecosystem of top-notch solutions, all within the safety of the Backbase Engagement Banking Platform.

Out-of-the-box journeys to accelerate time-to-market

Don’t reinvent the wheel Every bank wants to be different, but that doesn’t mean you need to build everything from scratch. Adopt out-of-the-box onboarding, servicing, lending, and investing flows and configure them for your specific banking use-case — without any extra coding.

Microservices architecture that scales

Adopt modern DevOps best practices No more traffic spikes that keep you up at night. Traditional workflow solutions use monolithic architectures, where a single instance of the process engine orchestrates all the different banking processes. Our Process Orchestration capabilities are 100% microservice-based — with separate deployable units that you can scale, test, and maintain individually.

Applications Center

Boost conversions without compromising on security Digitally engage your customers — while providing full transparency and security. Our secure platform enables them to view, manage, and expedite loan applications — all within a single seamless, efficient experience. Increase your conversion rates while giving customers the power to track loan applications, manage transaction disputes, upload documents, e-sign-contracts, and even complete KYC checks.

Capabilities

• Process Engine
• Decision Engine
• Interaction Engine
• Case management
• Document management
• Application Center