ServiceNow Process Mining is a powerful software solution designed to help organizations optimize their business processes. By leveraging data-driven insights and AI-powered analysis, it enables companies to uncover hidden inefficiencies, enhance performance, eliminate redundancies, and drive continuous improvement across their operations.

Key Features

Business Process Flows Uncover hidden inefficiencies using process data

• Push-button analysis of process data
• Visualization of process flows

Root Cause Analysis Optimize processes with AI-powered analysis

• Detection of undesired process behavior
• Fast identification of process issues

Conformance Check Establish greater regulatory compliance

• Proactive identification of process deviations
• Detection of process anomalies

Cluster Analysis Use machine learning to find and fix inefficiencies

• Faster identification of underlying patterns
• Improved understanding of process behaviors

Benefits

Uncover Process Inefficiencies Gain deep insights into processes

• Understand the root causes of issues
• Identify how and why problems occur

Enhance Process Performance Improve workgroup results across the organization

• View and analyze team performance
• Implement data-driven improvements

Eliminate Redundancies Streamline work processes

• Uncover redundant tasks
• Remove bottlenecks in business processes

Continuous Improvement Drive service excellence with real-time performance mining

• Easy visual mapping of processes
• Ongoing optimization of workflows