Modernize your operations and optimize performance with process intelligence

ABBYY Process Intelligence provides data-driven insights to improve workflows and deliver smarter automation.

Let AI put your process data to work to optimize end-to-end workflows

Today’s information systems generate vast amounts of data from both digital and physical sources. With the right technologies, this data can be ingested, merged, and analyzed to find patterns, fix inefficiencies, and support ongoing improvements. To achieve operational excellence and deliver a competitive customer experience, comprehensive process understanding is your key to success. Process intelligence is a holistic, data-driven approach that empowers businesses to understand and transform how work gets done. By integrating key steps—discovery, analysis, monitoring, prediction, and simulation—process intelligence allows organizations to make informed, strategic decisions about workflow optimization and intelligent automation. This approach not only provides a clear view of current operations but also allows businesses to redesign activities, evaluate potential changes, predict their future impact before implementation, and monitor operations for compliance.

Business process optimization, powered by your operational data

Unlock comprehensive process discovery

Visualize the full journey of your processes and assess how tasks flow through each stage, identifying bottlenecks, delays, and areas for enhancements.

Gain customer journey visibility

Increase customer satisfaction with data-driven insights to optimize customer-facing activities.

Enhance risk management

Ensure process conformance and receive alerts when rules are broken to address discrepancies and ensure compliance.

Enable continuous improvement

Automatically monitor performance in near-real time with ongoing discovery to support remediation and continuous service enhancement.

Reduce time and manual effort

Eliminate tedious manual process evaluation, delivering faster time to value on process optimization and automation initiatives.

Drive cost reduction

Lower the cost of process evaluation and make it easy to spot high-value opportunities to maximize efficiency.

Forecast outcomes intelligently

Use historical data for predictive analysis to enable proactive decision-making. Uncover and resolve potential issues before they escalate.

Explore process simulation

Simulate changes to processes or resources to understand their potential impact. Make informed decisions that fuel operational efficiency.

Analyze processes

Use pre-built process analysis tools to analyze your processes in their “as-is” state and understand why and how they perform as they do.

How does process intelligence work? 

Process intelligence analyzes data from processes across your business to create a real-time, comprehensive model of your operations. This helps you spot inefficiencies, pinpoint the best automation opportunities, monitor processes, predict outcomes, and simulate changes—all to improve compliance and support continuous improvement.

Optimize AI-driven process automation with process intelligence insights

Process intelligence is helping organizations to optimize intelligent document processing (IDP) programs, further increasing the efficiency of document-driven processes and enabling economies of scale. ABBYY’s delivers a powerful combination of market-leading platforms for both process intelligence and intelligent document processing.