Target process mining to improve customer experience

Gain insights to optimize your processes.

Process intelligence for banking and financial services

As financial institutions adapt to the ever-changing business climate and an evolving regulatory and compliance climate, their day-to-day operational processes may become unnecessarily complex, adding time and cost to routine tasks and impeding the delivery of responsive customer service. Critical processes often grow in complexity over time and contain numerous manual tasks, handoffs with bottlenecks, errors and omissions, rework, and repeated data entry. In an environment of declining margins and increased customer expectations, such process flaws can be devastating to the customer experience as well as the bottom line.

End-to-end visibility into process execution

ABBYY helps financial institutions analyze their operations and assess opportunities to:

Improve operational efficiency

Gain full visibility of all your organization’s processes end-to-end, including those where different steps are recorded in different backend systems being used like blockchain and other core systems in the organization.

Identify processes ideal for automation

Find the best opportunities for automation with advanced process analytics and simulation tools to deliver immediate return of investment.

Increase accuracy in reporting and compliance

Users can easily define complex queries using a simple point-and-click configuration tool and find the process instances that match those conditions with sub-second response time.

Streamline processes and eliminate wasteful rework

ABBYY Timeline can be the perfect tool for discovering the current operational baseline for your financial procedures and drilling in more deeply to gain a detailed understanding of what drives performance or contributes to inefficiency within your organization.