Overview

Shield’s Proactive Supervision is an AI-powered communications compliance platform built to help regulated organizations monitor, surface and manage risky employee communications across email, chat, voice, video and other channels. The product emphasizes proactive coverage (not just reactive flagging), automated review workflows, configurable sampling and AI noise reduction so first-line supervisors focus on the most relevant interactions while preserving data completeness and auditability. Shield is positioned primarily for financial institutions and other regulated enterprises that need broad multi-channel capture, quick deployment, and lower total cost of surveillance operations.

Features and Capabilities

• Multi-channel data capture: Collects communications across email, chat, social, SMS and voice to ensure comprehensive visibility across employee channels.
• AI-driven risk scoring: Uses multiple AI models and configurable lexicons to assign risk scores so high-risk conversations rise to the top for rapid review.
• Proactive sampling & coverage: Build strategic sampling schemas (random sampling, score-based sampling, rule-based sampling) to ensure first-line supervision covers the right population.
• Noise reduction & precision: Advanced NLP and ML techniques reduce false positives and remove irrelevant content, improving reviewer efficiency.
• Automated group & hierarchy management: Automate setup and maintenance of review hierarchies and supervisory groups to reflect HR and organizational changes with minimal manual effort.
• Case collaboration & escalation: Built-in workflows for collaboration, case tracking, escalation and audit trails so issues move smoothly from first-line detection to second-line investigation.
• Rapid deployment & flexible hosting: Deployable in cloud or hybrid environments with a focus on quick onboarding and minimal data normalization overhead.
• Reporting & analytics: Exportable reports and dashboards for trend analysis, regulator responses and management reporting without jumping across disparate tools.
• Data completeness & eDiscovery support: Integrated with records and discovery modules to preserve, search and produce communications for investigations and audits.
• Regulatory focus: Built to help financial services (and other regulated sectors) meet supervisory, recordkeeping and market-conduct obligations.