TCN’s Predictive Dialer is a cloud-based outbound calling solution designed to maximize agent efficiency and customer engagement. It automates dialing processes, connects agents only to answered calls, and ensures compliance with regulations like TCPA and Regulation F. The system is powered by AI, enabling campaign optimization and predictive performance insights.

Features

• Automated Predictive Dialing: Calls as many customers as possible and connects answered calls directly to live agents.
• AI-Powered Campaign Setup: Administrators can configure agents, hunt groups, and campaigns in minutes with no custom coding.
• Campaign Simulation: AI analyzes campaign settings and predicts performance before launch.
• Voicemail Handling: Customize whether the dialer leaves a message or hangs up when reaching voicemail.
• Simple Setup Workflow: Upload a list, map the data, and launch calls.
• Compliance Management: Built-in tools to ensure adherence to TCPA and Regulation F.
• Real-Time Adjustments: Modify campaign settings and receive immediate feedback.
• Integration Options: Compatible with TCN’s Power Dialer for Salesforce and other dialer solutions.

Benefits

• Increased Agent Productivity: Eliminates manual dialing and reduces idle time.
• Enhanced Customer Experience: Ensures customers are connected to live agents immediately.
• Time Efficiency: Streamlines campaign setup and execution.
• Regulatory Compliance: Reduces risk by automating compliance with key regulations.
• Scalability: Suitable for campaigns of any size or complexity.
• Cost-Effective: Offers high feature-to-value ratio.
• Customizable Workflows: Tailor voicemail behavior and dialing pace to business needs.
• Insightful Forecasting: AI helps optimize campaigns before launch.