Health iPASS Pre-Arrival is a cloud-based solution designed to digitize and streamline the patient intake process before a healthcare visit. The platform enables patients to complete mobile check-in, fill out customizable digital forms, update personal and insurance information, and make payments from their own devices—eliminating the need for paper forms and in-person paperwork. Health iPASS integrates with practice management and EHR systems, ensuring real-time updates of schedules and demographics. The solution supports online appointment scheduling, automated reminders, and pre-screening questionnaires for safety and compliance. By digitizing pre-arrival workflows, Health iPASS reduces wait times, minimizes administrative burden, and improves both patient satisfaction and data accuracy.

Key Features

Mobile Check-In & Digital Intake Enables 100% mobile, touch-free check-in and intake.

• Patients complete forms and check-in remotely or on-site
• Eliminates paper forms and manual data entry

Customizable Digital Forms & Pre-Screeners Collects essential patient information and pre-screens.

• Supports COVID-19, insurance, mental health, and more
• Forms tailored to provider and patient needs

Online Appointment Scheduling & Automated Reminders Streamlines scheduling and communication.

• Patients self-schedule appointments online
• Automated SMS/email reminders reduce no-shows

Upfront Payment Collection Facilitates payments before the visit.

• Accepts credit/debit cards, ACH, and more
• Securely collects and stores payment information

Integration with Practice Management & EHR Systems Ensures real-time data synchronization.

• Updates schedules, demographics, and payment status
• Reduces manual reconciliation

Benefits

Improved Patient Experience Simplifies and accelerates the pre-arrival process.

• Reduces wait times and paperwork
• Increases transparency and convenience

Operational Efficiency Minimizes administrative workload for staff.

• Automates intake, scheduling, and payment collection
• Reduces errors and duplicate data entry

Enhanced Safety & Compliance Supports pre-screening and digital workflows.

• Reduces in-person contact and exposure risks
• Ensures accurate, up-to-date patient information

Increased Revenue Collection Captures payments earlier in the patient journey.

• Reduces missed payments and billing delays
• Supports card-on-file and recurring payments