PPP Help desk, maintenance and asset management

Take control of the operational phase of a PPP with QFM P3rform, powered by SWG’s outstanding computer-aided facilities management (CAFM) software. Capture, allocate and track service requests, monitor contract KPIs, and gain insight into impending service failures for proactive resolution and penalty mitigation.

• **Mitigate penalty deductions: **Centrally capture and monitor all service requests from one or multiple contracts to enable identification and resolution of potential service failures.
• **Team timeliness: **QFM can automatically prioritise requests and allocate work to the most suitable operative via the mobile app, ensuring even the tightest deadlines are met.
• **Extend asset life: **Schedule the most efficient, cost-effective PPMs for all assets, and predict the cost of maintenance across the life of the contract.

Real-time insight into KPI and SLA performance Track performance against the unique parameters of your contract. P3rform’s PPP help desk software has colour-coded graphical dashboards and over 250 automated reports to monitor service delivery levels in real time. Gain valuable insight into site operations including contractor performance, deadlines met or missed, costs, type of work completed, customer satisfaction and more.

Calculates cost effective PPM schedules and reduces asset downtime Powerful asset lifecycle tools reduce downtime, improve performance, extend asset life and lower maintenance costs. In-depth reporting compares planned against actual maintenance expenditure to aid benchmarking and predict future spend, and enables comparison of multiple maintenance plans. Easily track assets with barcodes and QR codes.

Capture and manage all work requests A fully integrated help desk functionality captures, prioritises and automatically allocates work to the most appropriate operative. Self-service tools allow building users to log requests directly to ease the pressure on the help desk team. QFM identifies and prevents duplicate requests, unresolved calls and upcoming deadlines to ensure efficient use of resources.

Fully auditable records of date and time-stamped activities Essential for PPPs: QFM centrally captures all details pertaining to work orders, including start time and operative, providing a complete audit trail for reporting and KPI tracking. A stop the clock feature provides greater accuracy when a job cannot be completed (for example due to lack of parts) and ensures work is completed at a later date.

Integrates seamlessly with other software for gold standard data P3rform software can be integrated with any third-party applications such as sensors, building information modelling (BIM), building management systems (BMS), space management, finance or payroll software, to improve operational insight and decision making.

Features

• Centralized Help Desk: Captures and allocates service requests across multiple contracts.
• Smart Work Allocation: Prioritizes and assigns tasks via mobile app based on skills and availability.
• Asset Lifecycle Tools: Schedules cost-effective PPMs and tracks maintenance costs over time.
• KPI & SLA Dashboards: Over 250 automated reports to monitor performance and prevent service failures.
• Audit & Compliance: Time-stamped records and “stop the clock” feature for accurate reporting.