Postscript Sales is an AI-powered SMS sales enablement platform designed for e-commerce brands, particularly those on Shopify. It provides a dedicated team of real-life SMS sales associates who proactively initiate one-on-one text conversations with shoppers during the consideration stage. These associates are trained on each brand’s products, audience, and tone of voice, enabling them to answer questions, make personalized recommendations, and handle objections. The platform leverages AI to unlock valuable customer insights, automate repetitive tasks, and personalize responses based on individual subscriber data and conversation context. Brands can use Postscript Sales to engage tens of thousands of shoppers monthly, audit conversation topics, and track trends over time. The solution is designed to increase engagement, boost conversions, and provide actionable data for marketing and customer experience programs.

Key Features

Proactive Human Outreach Dedicated SMS sales associates initiate live, one-on-one conversations with shoppers.

• Trained on brand voice, products, and audience
• Personalized recommendations and objection handling

AI-Powered Insights and Automation AI assists sales associates and analyzes conversations for actionable insights.

• Conversation summaries and topic filtering
• Automated repetitive tasks for faster response times

Conversation Analytics Unlock customer and business insights from pre- and post-purchase interactions.

• Audit topics and scan conversation summaries
• Track conversation trends over time

Personalization at Scale AI responses tailored to individual subscribers and context.

• Trained on brand-specific data and strategies
• Continuously improving with ongoing learning

Conversion Optimization Boosts engagement and sales through targeted, timely outreach.

• 14x increase in engagement, 30% average increase in conversions

Benefits

Higher Conversion Rates Proactive, personalized outreach drives more sales.

• Real humans supported by AI close more deals
• Timely responses reduce friction in the buying process

Actionable Customer Insights Conversations provide valuable data for marketing and CX.

• Filter and analyze topics to inform strategy
• Track trends and customer needs over time

Scalable Sales Operations AI enables associates to handle hundreds of conversations daily.

• Reduces manual workload, increases efficiency
• Maintains quality and personalization at scale

Brand Consistency AI trained on your brand ensures messaging stays on-brand.

• Customizable responses and ongoing learning