Overview

Zenkraft Commerce Cloud Tracking is a fully Salesforce‑native solution enabling real‑time shipment tracking and post‑purchase capabilities directly within Salesforce Commerce Cloud. Designed to work seamlessly with both B2C and B2B Commerce, it allows branded tracking pages hosted on your domain, integrates returns, estimated delivery dates, and real‑time shipment updates—all without redirecting to third‑party domains. Zenkraft supports over 130 global carriers and embeds Einstein recommendations for upsell opportunities.

Features and Capabilities

• **Real‑time Tracking: **Automatically syncs carrier scan updates into Commerce Cloud and Salesforce every hour, standardizing checkpoint statuses across carriers.
• **Branded Tracking Pages: **Fully customizable tracking pages live on your domain with your styles, content slots, and Einstein product recommendations.
• **Shipment Notifications: **Supports email, SMS, WhatsApp, Messenger and more; configured to trigger at key delivery stages or delays.
• **Self‑Service Returns: **Storefront users can generate return labels (email or print), select items/quantities, and choose drop‑off locations with QR code support.
• **Estimated Delivery Dates & Drop‑Off Locations: **Display accurate delivery estimates at checkout and offer PUDO options (e.g. UPS Access Point, Walgreens) directly in Commerce Cloud frontend.
• **Seamless Commerce Cloud Integration: **Works with Business Manager, SFRA or SiteGenesis cartridges, and necessitates minimal configuration—no custom domain redirect or external pages needed.
• **Carrier Coverage: **Supports over 130 parcel and freight carriers globally; regularly expanding carrier support.
• **Developer & Admin Capabilities: **Provides APIs for labeling, shipping, tracking and returns; supports customization via Business Manager, process builder, custom fields on orders and SFCC configuration settings.