The Post‑Purchase Solution for AI Commerce

Cut WISMO and keep customers happy with seamless tracking, smarter upsells, and complete SLA control.

AI-Powered Carrier Data Foundation for Unmatched Data Clarity

The most complete & intelligent data infrastructure to tackle painful post-purchase problems

• Unlock AI-driven efficiency with all logistics data integrated into one platform
• Empower your teams to turn 25+ delivery pitfalls into positive customer interactions
• Resolve WISMO complaints on the spot with complete order visibility 1,100+ Multi-Source Carriers Track 100% of your shipments with fast, reliable integration with any carrier AI-Powered Data Harmonization Untangle the carrier data mess and track orders confidently with precise delivery insights AI-Enhanced Carrier Identification Leave no order untracked – automatically assign the right carrier via our proprietary AI model

Premium Tracking Page for a Top-Tier Customer Experience

Elevate satisfaction, trust, and sales with an integrated, smart tracking widget

• Reduce costly WISMO inquiries and lighten workload for customer care teams
• Boost the bottom line through your most visited page with AI-personalized recommendations
• Impress customers, add EDD, and get ratings with a hyper-configurable tracking widget of 120+ options AI-Powered Delivery Update Keep your EDD promise even during delays with real-time updates backed by our proprietary AI model Delivery Experience Ratings Collect granular feedback – from 5-star ratings to open-ended questions Plug-and-Play Widget Launch your seamless, bespoke tracking experience in less than 2 weeks

Wow-Factor Notifications for Maximum Customer Engagement

Keep customers close to your brand during all moments that matter, especially the unexpected

• Drive brand-first upselling and repeat purchases with AI-personalized campaigns
• Own all post-purchase communications and filter out distracting carrier updates
• Perfect your notifications strategy with AI insights in an expert-led workshop 88+ Delivery Triggers Proactively update customers of all critical delivery pitfalls along the journey Carrier-Optimized Get AI insights on every carrier’s behavior and curate a best-fit notification flow Best-Practice Templates Get a head start with conversion-optimized templates curated to fit your use cases

No-Code Campaign Manager – Your Shortcut to Upselling Success

Bring customers back to buy more with minimal acquisition cost & zero technical hassle

• Upsell where customers are most engaged – tracking page, notification & returns
• Create and launch campaigns – fast and in sync with the delivery journey DIY Upsell Campaigns It shouldn’t take weeks to upsell. Set up a campaign, select a channel, and launch with one click Cohesive Upselling Create one campaign and upsell within tracking pages, notifications, and returns All-In-One Campaign Hub Get a holistic view of all campaigns or drill down into individual performance

Full SLA Control – From Checkout to Returns

Don’t just track carrier SLAs – Proactively manage every KPI along the entire delivery journey

• Set company-wide SLAs all on a single platform
• Track SLA performance across all delivery milestones – checkout, dispatch, transit, delivery, and returns
• Proactively act on breached SLAs with real-time calculations and AI insights Custom SLA Metrics Translate your unique logistics processes into measurable SLAs Proactive SLA Alerts Stay ahead of SLA breaches via notifications, service tickets, or system alerts End-to-End SLA Reports Get complete visibility of your internal KPIs and carrier performance

Think Bigger on AI

E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.

AI Data Monitoring

Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience.

Daily AI Summaries

Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day.

AI Recommendations

Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast.

AI Performance Alerts

Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis.

Out-of-the-box BI

Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards.

AI Navigator

Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities.

We Are Here to Support Your AI-Driven Post‑Purchase Success

Onboarding Workshop

We dive deep into your business use cases and system workflows to align on integration strategy

Customize Your Experience

We configure data integration, tracking page, and notification design exactly to your needs

Test, Go-Live, Optimize

Hassle-free launch with a dedicated team that manages testing and monitoring