Overview

BigChange is a comprehensive cloud-based job management platform designed to streamline operations for field service businesses. It integrates various functionalities such as scheduling, CRM, financial management, and real-time tracking into a single system. This integration enhances efficiency, reduces administrative workload, and improves customer service by providing real-time insights and seamless communication between office staff and field engineers.

Features and Capabilities

• Scheduling: Optimizes workforce allocation and reduces costs through efficient job scheduling.
• CRM: Provides a 360° view of every customer, site, and contract, facilitating responsive call handling.
• Quotes: Enables the creation of professional quotes and proposals that customers can accept online.
• Invoices: Facilitates fast and accurate invoicing to boost cash flow and maintain financial oversight.
• Reporting: Offers insights into performance, aiding in streamlining operations and enhancing profitability.
• Sales Pipeline: Consolidates all sales opportunities in one place to win more business.
• Alerts: Notifies users of important activities, exceptions, or risks.
• Network: Allows collaboration with trusted contractors and subcontractors to expand business reach.
• Mobile App: Equips engineers with digital job sheets, access to job histories, and site notes.
• Asset Management: Provides engineers with digital access to job histories and site notes.
• Tracking: Enables effective resource management and keeps customers updated with live fleet tracking.
• Worksheets: Manages jobs step-by-step and ensures crucial data is captured through digital worksheets.
• Risk Assessment: Ensures compliance with method statement reviews and verifies that work doesn't commence until necessary risk assessments are signed off.
• Proof of Service: Captures photos and signatures before, during, and after work to provide proof of service.
• Timesheets: Eliminates paper-based timesheets, promoting fast and efficient administration.
• Driver Behaviour: Conducts electronic walk-around checks and provides insights into driver behaviour, including speeding, harsh acceleration, and braking.
• Customer Portal: Allows customers to request jobs, track progress, and download job cards effortlessly.
• ETA Alerts: Notifies customers of estimated arrival times to prevent missed visits and failed access.
• Booking Confirmations: Sends professional booking confirmations automatically, including calendar invites for easy scheduling.
• Job Sheets: Shares professional job documentation and imports existing templates using a Microsoft Word plugin.
• Service Reminders: Enhances customer loyalty by sending automatic service or maintenance reminders.
• BigChange Pay: Offers fast and convenient card payments, ensuring prompt payment processing.