Overview

Peek is a consumer-facing marketplace that helps travelers and locals discover, compare, and book curated tours, activities, and attractions. Complementing the marketplace is Peek Pro — a business-grade booking and point-of-sale platform built for tour, activity, rental, and attraction operators to manage scheduling, online reservations, payments, and customer communications. Peek emphasizes real-time availability, streamlined booking flows, and tools for operators to increase online conversions and revenue.

Features and Capabilities

• **Platform Types: **The offering includes both a consumer marketplace for discovering experiences and a separate operator product (Peek Pro) that provides a full booking and operations stack for experience businesses.
• **Booking & Reservation Management: **Real-time availability, instant online booking, calendar management, multi-session scheduling, automatic confirmation and cancellation handling, and flexible booking rules.
• **Point of Sale & Payments: **Integrated POS for on-site sales, support for online payments, transaction reporting, and tools to manage refunds and deposits.
• **Distribution & Channel Integration: **Connectivity to third-party sales channels, helping operators list inventory where customers search.
• **Dynamic Pricing & Yield Management: **Tools to set variable pricing by date and time, configure promotions, and optimize revenue for peak and off-peak periods.
• **Customer Experience & Communications: **Automated booking confirmations, reminders, customer messaging, and review solicitation to improve guest experience and gather feedback.
• **Reporting & Analytics: **Dashboards and reports showing bookings, revenue, cancellations, busiest times, and operational KPIs to inform decisions.
• **Support & Onboarding: **Dedicated onboarding, award-winning support, knowledge base, and operator resources to help businesses adopt the platform quickly.
• **Scalability & Segments Served: **Designed for single operators (solo guides) through multi-location and enterprise-level attractions; supports online and in-person operations.
• **Integrations & Extensibility: **APIs and integrations (payments, calendar, channel partners) that allow operators to connect existing systems and tools.