Overview

Sophia is Sewan’s SaaS platform that centralizes and automates management of cloud and telecom services. Designed as a single control plane for partners and IT teams, Sophia enables ordering, provisioning, configuration, billing and supervision of voice, collaboration, connectivity and cloud services from one interface. The platform is continuously updated with new features and is positioned as a marketplace / cockpit that reduces manual operations and accelerates service delivery for integrators and IT departments.

Features and Capabilities

• Centralized service cockpit: Sophia consolidates telecom, voice, collaboration, connectivity and cloud services into a single SaaS dashboard for unified administration and visibility.
• Ordering & provisioning: Automated ordering, activation and number portability workflows to speed service deployment and reduce manual tasks.
• Configuration & management: Central tools to configure devices, user profiles, lines and service policies across the estate.
• Billing & invoicing: Integrated billing flows and invoicing controls to manage service charges and simplify vendor/partner billing operations.
• Integrations & connectors: Pre-built connectors to many collaboration and business tools, enabling telephony integration with CRM and collaboration platforms.
• Monitoring & supervision: Real-time supervision of the estate with analytics and status dashboards to detect issues and act quickly.
• Marketplace model: A marketplace approach that lets partners and IT managers discover, order and manage complementary cloud and telecom services from a single place.
• Continuous delivery: Platform updated regularly with monthly feature deployments and improvements to extend capabilities over time.
• Partner-first orientation: Built to support channel partners and internal IT teams with documentation and support to increase autonomy.
• Use cases — Telephony & Mobility: Sophia is used to manage fixed and mobile telephony (ordering, plans, activation) and to enable fixed-mobile convergence within enterprise communications.