This integration allows for the seamless flow of customer feedback and bug reports from Freshdesk into Planhat's Conversations module. By fetching Freshdesk tickets in real-time, Planhat can automatically create or update conversations, enriching them with existing customer context. The system uses the End User's email to identify and link conversations to relevant companies within Planhat. For a successful connection, users need appropriate permissions within Freshdesk and can follow detailed integration steps provided in Planhat's Help Center. This ensures that customer interactions are centralized and actionable for better customer experience management.

Features & Benefits

• Real-time Ticket Fetching: Automatically imports Freshdesk tickets into Planhat's Conversations module as they are created or updated.
• Customer Context Enrichment: Enriches fetched tickets with existing customer data within Planhat for a comprehensive view.
• Company Identification via Email: Uses End User email domains to accurately link conversations to related companies in Planhat.
• Simplified Setup: Easy connection process requiring authorized users and relevant Freshdesk permissions, with detailed guidance available.