The Planhat and Aircall integration allows users to seamlessly manage and analyze call data directly within the Planhat platform. This integration enables the initiation of calls from Planhat and the retrieval of comprehensive historical call context, including logs, transcripts, and recordings. By leveraging Aircall's "call ended" event via webhooks, Planhat automatically associates call details such as timestamp, duration, and recording links with the correct team members and end users, logging them as Conversations. For initiating calls, users require Aircall's desktop application and optionally the Google Chrome Extension. Configuration is managed through Planhat's Integrate tab, requiring appropriate Aircall permissions. This integration aims to provide a richer understanding of call delivery and engagement, improving customer relationship management.

Features & Benefits

• Call Analysis & Context: Fetches call logs, transcripts, and recordings, associating them with team members and end users.
• One-Click Calling: Enables initiating calls directly from Planhat using Aircall's desktop application and Chrome Extension.
• Automated Logging: Automatically logs calls as Conversations in Planhat upon Aircall's "call ended" event.
• Webhook Integration: Utilizes webhooks to receive real-time call data from Aircall.