Overview

Overcome increasing ticket volume with fast-to-deploy IT Service Management (ITSM) automation Meet your SLA and NPS goals with the IT Service Management software that takes manual, unnecessary work out of your hands and helps you deliver excellent service experiences.

Manage your IT operation and hit your SLAs seamlessly

Triage and assign tickets to solve the most critical issues first Don't ever miss a deadline: Pipefy is the ITSM tool that triages and routes incoming requests according to your pre-defined business rules. Identify top offenders and automate their resolutions Spot and solve the root of all recurrent problems coming to your team with robust and customizable dashboards and reports.  Automate routing to escape the “unassigned tickets” limbo Streamline your IT Service Management (ITSM) by automatically sending the incoming tickets to the team member with proper skills to resolve them.

Features

Triage and prioritize urgent tickets according to your ITSM rules Automate the triage of incoming tickets by creating a smart queue that solves the time-sensitive issues first. Set assignment rules to automate routing and eliminate the “unassigned ticket” limbo from your team's routine. Track top offenders and act on root causes to make the service effective Use intuitive dashboards and reports to identify top offenders and common incidents, and resolve root causes once and for all. Leverage real-time data to lower SLAs and improve NPS by spotting recurrent issues and automating their resolutions. Centralize requests from multiple sources in an omnichannel solution Integrate all incoming requests channels, provide a seamless experience for the IT customer, and increase NPS. Pipefy is the ITSM platform that allows teams to handle all tickets in a single screen, increasing productivity and keeping SLAs under control.