PingPlotter Sidekick is a lightweight desktop diagnostic application designed to help support teams collect network performance data directly from end users. It performs automated network tests and shares the results with IT or service providers for analysis. The software focuses on guided troubleshooting. Instead of requiring users to configure complex tests, Sidekick runs predefined monitoring sessions that measure latency, packet loss, and route behavior over time. The collected data can then be securely shared with support teams for review. PingPlotter Sidekick is intended for organizations that need visibility into connectivity issues experienced by remote employees, customers, or distributed users. It reduces the need for technical interaction by simplifying the data collection process while still providing detailed traceroute-based diagnostics.

Key Features

Automated Network Testing Runs predefined monitoring sessions.

• Continuous traceroute measurement
• Latency and packet loss tracking
• Time-based performance recording

Guided User Experience Designed for non-technical users.

• Simple installation process
• Minimal configuration required
• Clear test progress visibility

Secure Data Sharing Transfers diagnostic results to support teams.

• Shareable test sessions
• Centralized analysis capability
• Controlled data access

Hop-by-Hop Path Analysis Identifies where issues occur along the route.

• Individual hop performance metrics
• Route change detection
• Jitter visibility

Session-Based Diagnostics Structured troubleshooting workflow.

• Start/stop test sessions
• Historical session review
• Reproducible diagnostic results

Benefits

Faster Remote Troubleshooting Reduces back-and-forth communication.

• Direct collection of performance data
• Clear visibility into user-side conditions
• Evidence-based analysis

Reduced Support Complexity Simplifies technical diagnostics for end users.

• No advanced networking knowledge required
• Automated test configuration
• Consistent diagnostic methodology

Improved Issue Documentation Provides structured data for analysis.

• Time-based graphs
• Shareable results
• Objective measurement of network health

Better Visibility into Distributed Environments Supports remote and hybrid work models.

• Data from user locations
• Identification of ISP-related issues
• Differentiation between local and remote causes